Refund policy
RETURNS ARE NOT FREE — POSTAGE COSTS APPLY
RETURNS POLICY
Can I return my order?
Yes, you can. If you are not satisfied with the items you have ordered, you have the option of returning them within 30 days of receipt. For a return to be accepted, the order must meet all of the following conditions:
- The order still contains all the correct parts and components, and the packaging has arrived in the same condition as the product itself.
- The product shows evidence of normal handling only. Damage resulting from careless handling is excluded.
- Products for which hygiene is important have been properly cleaned before the returns process is started.
- Any product defect was identified immediately upon receipt.
- We reserve the right to charge the customer for the cost of return postage.
- The return will be processed within 7 working days. If the conditions are met, it will be officially acknowledged within this period.
We reserve the right to refuse returned items if we suspect that they have been used or damaged through our own fault.
HOW TO RETURN YOUR ORDER
If your order meets the conditions above, follow the steps below to start the returns process:
1. Email Send an email to: info@oliviamayfair.uk with the subject 'Return Request'.
2. Information Make sure the email contains: the order number, the reason for the return request, a photograph of the product in the event of damage, the customer's first name and surname, and the customer's address.
3. Wait We will get in touch and provide the correct returns address. Do not send the product back to the sender — wait for the returns address that we will send you.
4. Postage The customer is responsible for the cost of returning the product to our central warehouse in Asia.
NEVER send your return to the sender — always wait for the returns address that we will provide.
A. CANCELLATION TERMS — RIGHT OF WITHDRAWAL
The consumer has a right of withdrawal in accordance with the provisions set out below, provided that the consumer is a natural person entering into a legal transaction for purposes that are predominantly outside their trade, business or profession.
Cancellation period
Cancellation deadline: 30 DAYS from the day on which the customer, or a third party nominated by the customer, received the last of the products.
As we work with a fully automated system, orders are fulfilled immediately after they are placed. For this reason, it is not possible to halt the dispatch process before delivery. A refund is not possible after receipt of the products unless the products are returned.
To exercise your right of withdrawal, you must inform us (Olivia Mayfair) by means of a clear statement (for example, by email) of your decision to withdraw from this contract. The withdrawal is completed once we have received the products. The cost of returning the products is borne by the buyer.
Orders in transit
As our products are dispatched from Asia, longer transit times may occur that are beyond our control. If the products are already on their way, cancellation is not possible. Please wait until you have received the products and then return them. You may notify us of your cancellation in advance.
To ensure the fastest possible return, we ask that you send us proof of postage as soon as the product has been sent back.
Consequences of withdrawal
What we refund
- All payments received
- Excluding additional delivery costs
- Refunded within a maximum of 30 days
- By the same payment method used
What we do NOT refund
- Return postage costs
- Additional delivery costs (arising from the choice of a more expensive delivery method)
- Damage caused by improper handling
The refund is processed once the products have been received and checked.
ALL RETURNS MUST BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.